Waste Removal Chelsea Privacy Policy

This Privacy Policy explains how Waste Removal Chelsea collects, uses, stores and protects personal data relating to customers and prospective customers in the Chelsea area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services or contacting us, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all individual customers and prospective customers of Waste Removal Chelsea located in the Chelsea area, including people who:

Contact us to request a quote, make a booking or ask a question,

Use our waste removal, clearance or related services,

Communicate with us by phone, email, contact form, or social media.

This Privacy Policy does not apply to employees or job applicants, who will receive separate privacy information where relevant.

Who we are and how to contact us

Waste Removal Chelsea is a waste collection and removal service operating in the Chelsea area. We are the controller of the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.

If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the contact details published on our main customer documentation or on our standard communications to you.

Types of personal data we collect

We may collect and process the following categories of personal data about you:

Identification and contact details, such as your name, address, phone number and email address.

Service and booking information, such as the service you request, property access details, preferred dates and times, instructions and notes you provide, and records of work carried out.

Payment and billing information, such as billing address and payment transaction details. We do not store full card details where payment is made by card using a secure payment processor.

Communication records, including emails, phone call notes, text messages, and messages sent via any online contact form or social media account we operate.

Technical information, such as basic device and browser information and general usage data where you interact with us online. This may include IP address and similar identifiers if they can be linked to you.

Feedback and complaints information, including feedback about our services and records of any complaints or disputes.

How we collect your personal data

We usually collect personal data directly from you when you:

Call us to request information, a quote or a booking,

Send us an email or message through a contact form or social media,

Provide details to our staff onsite when services are carried out,

Make a payment or request an invoice or receipt.

We may also receive personal data about you from third parties where it is necessary for us to provide services to you, such as from landlords, letting agents, property managers or other third parties who arrange a service on your behalf.

Lawful bases for processing your data

We only process your personal data where we have a lawful basis to do so. Depending on the situation, we rely on the following lawful bases:

Performance of a contract: To take steps at your request before entering into a contract, and to provide the waste removal and related services you have requested. This includes managing bookings, communicating with you about the service, taking payment, and issuing invoices or receipts.

Legal obligation: To comply with applicable laws and regulations, including tax, accounting, and waste management regulations that may require us to keep certain records.

Legitimate interests: To pursue our legitimate business interests, such as improving our services, managing and protecting our business, responding to enquiries and complaints, and keeping appropriate records. We balance these interests against your rights and expectations and only process personal data where our interests are not overridden by your privacy rights.

Consent: In limited cases, we may rely on your consent, for example if you agree to receive certain types of marketing communications from us. Where processing is based on consent, you have the right to withdraw your consent at any time.

How we use your personal data

We use your personal data for the following purposes:

To provide and manage our services: including arranging and carrying out waste removal, confirming bookings, managing changes or cancellations, and resolving operational issues.

To communicate with you: including responding to your enquiries, sending booking confirmations, service updates, invoices, payment confirmations, and follow up messages about work completed.

To manage payments and accounts: including processing payments, managing any outstanding fees, and maintaining financial and accounting records.

To manage feedback and complaints: including investigating and responding to complaints or disputes and improving the quality of our services.

To comply with legal and regulatory requirements: including obligations relating to bookkeeping, tax and waste regulations.

To protect our business: including preventing and addressing misuse of our services, fraud, or other unlawful activity, and defending legal claims.

Data retention and how long we keep your data

We keep your personal data only for as long as it is reasonably necessary for the purposes described in this Privacy Policy, or as required by law. The precise retention period depends on the type of data and the purpose for which it is processed.

In general, we will retain service and booking records, basic contact details, and accounting information for a period consistent with applicable legal and tax requirements. This is typically up to six years after the end of the relevant financial year, or such longer period as may be required for legal reasons.

Where personal data is no longer required for the purposes for which it was collected and there is no legal requirement for us to keep it, we will securely delete, anonymise, or otherwise remove it from our systems.

Data processors and other recipients

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process your personal data in accordance with our instructions and for the purposes described here, and they are required to keep your data secure and confidential.

These processors may include:

IT and hosting service providers who store or support our electronic systems and communications,

Payment service providers who process card or electronic payments on our behalf,

Accountants or professional advisers who assist us with financial or legal matters where personal data may be included in documentation they review.

We may also share your data with other third parties where required by law or where necessary to protect our rights, such as regulatory authorities, law enforcement agencies, or legal advisers.

We do not sell your personal data to third parties.

International transfers

Where any of our service providers are located outside the United Kingdom or the European Economic Area, or store data in another country, we will ensure that appropriate safeguards are in place to protect your personal data. These may include using service providers in countries that have been formally recognised as providing an adequate level of data protection, or putting in place standard contractual clauses or similar safeguards approved under data protection law.

Your data protection rights

Under data protection law, you have a number of rights in relation to the personal data we hold about you. These rights may be subject to certain conditions and exemptions. Subject to those, you have the right to:

Access: Request confirmation that we process your personal data and receive a copy of the personal data we hold about you.

Rectification: Ask us to correct or complete any inaccurate or incomplete personal data.

Erasure: Request that we delete your personal data where there is no good reason for us to continue processing it, for example where it is no longer needed for the original purpose and we are not required by law to keep it.

Restriction: Ask us to restrict the processing of your personal data in certain circumstances, for example while we check the accuracy of the data or consider an objection you have raised.

Objection: Object to processing that is based on our legitimate interests, including profiling related to those interests, where you believe your rights and interests outweigh our own.

Data portability: Request that we provide you or a third party you choose with a copy of your personal data in a commonly used, machine readable format, where the processing is based on consent or contract and carried out by automated means.

Withdraw consent: Where we rely on your consent, you may withdraw it at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before you withdraw it.

You can exercise these rights by contacting us using our usual contact details. We may need to verify your identity before responding to your request.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection authority, the Information Commissioners Office.

Security of your personal data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These measures include access controls, secure storage, and staff procedures designed to safeguard the information we handle. While we take reasonable steps to protect your data, no system can be completely secure and we cannot guarantee absolute security.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, in the law, or in how we process personal data. Any updated version will apply from the date it is issued. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.